Question 1

HOW DO I BUY A SIM?

Accepted Answer

There are two ways that you can get on a Telsim SIM Card:
1. In our ONLINE shop
2. At your local Telsim Retailer & Telsim Outlets

Question 2

CAN I BRING MY NUMBER?

Accepted Answer

Porting your existing number across to Telsim Mobile is just made easy.
When activating your SIM, simply select the “Bring my phone number” tab. Fill in your details and we’ll sort it out with your previous provider. Your number should be active on Telsim network within 4 to 24 hours after activation. In some situations, it may take 3-5 business days. If you make a request outside business hours, including Sundays and public holidays, we’ll process it on the next business day. You can still continue to use your existing number with your previous provider until the switch/port-in process is complete.

Question 3

Which carrier does Telsim use?

Accepted Answer

Optus 4G Network

Question 4

Does Telsim have good coverage?

Accepted Answer

“Telsim are powered by the superfast Optus 4G Plus network. The Optus Network covers 98.5% of Aussies.

Question 5

How long does Telsim take to deliver?

Accepted Answer

Should generally receive your order within 2-7 working days of your order being verified.

Question 6

Does Telsim support 5g?

Accepted Answer

No

Question 7

How do I recharge my Telsim prepaid?

Accepted Answer

.  Visit our website https://telsim.com.au/renew/
2. Enter your Telsim mobile number
3. Select your Plan
4. Make your payment

Question 8

How long does it take for Telsim to activate?

Accepted Answer

Once you've entered the details of your SIM, your SIM should become active within 4 hours.

Question 9

Can I keep my number if I switch to Telsim?

Accepted Answer

Yes, you can port your current mobile number to Telsim Networks.

Question 10

How to Activate My SIM Card Online?

Accepted Answer

1.  Insert the SIM card in the phone.
2. Visit our website https://myaccount.telsim.com.au/activate
3. Submit your following details
4. Confirmation activation mail will receive to your mail id.

Question 11

Does Telsim Have International Call Packages?

Accepted Answer

Yes, please check our International calls rate on this link https://telsim.com.au/international-rates/

Question 12

Does Telsim work overseas?

Accepted Answer

You can use your Telsim SIM card to roam in over 50 countries.

Question 13

How do I check my Telsim balance?

Accepted Answer

You can check your SIM balance through visiting our website https://telsim.com.au/balance-check/

Question 14

How do I contact Telsim?

Accepted Answer

You can contact us by phone on 1300 835 746 or you can mail us on support@telsim.com.au (Service Hours: 7 AM – 7 PM – 7 DAYS)

Question 15

HOW DO I RENEW?

Accepted Answer

1.You can set up auto renewals in Telsim My Account page.
   2.You can renew your plan online at Telsim website. Go to telsim.com.au/renew to renew your plan now

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