To ensure that every customer has access to the services they require, Telsim has adopted this Fair Use Policy to prevent unreasonable or excessive usage of our services where services mean the telecommunication services that Telsim provides for our customers. This Fair Use Policy applies to the use of any services provided by Telsim. Our Fair Use Policy is intended to ensure the availability of our services to all eligible Customers and that the Fair Use services are not used unreasonably.
Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels are set above normal usage such that most customers will not be affected by the Fair Usage Policy.
It is unreasonable use of Telsim services or Fair Use Promotion where your use of services or participation in a Fair Use Promotion is reasonably considered by Telsim to be fraudulent or to adversely affect the Telsim Network or other Telsim customers use of or access to a Telsim service or Network.
Among other things, “fraudulent use” includes resupplying a Telsim service without consent so that someone else may access or use Telsim services or take advantage of a Fair Use Promotion.
All Telsim products and services must be used for individual’s private use in a manner that is reasonable and acceptable and not to be used for any business purposes and operations of large groups. Unreasonable use of services includes but is not limited to leaving a call open unattended for a long time, mass distribution to many recipients, using for call center services, telemarketing, wholesaling, etc. The use of calling cards, dialing applications or apps, or VoIP services, where the call is switched or re-routed to another destination, service, or number, and calling 13xx or 18xx numbers to make indirect calls through other providers are also prohibited.
We treat our customers as our priority. To mean this we offer you special offers in the terms of Bonus options, Bonus Data Dollars, discounts, etc.
Mainly the fair use policy introduced by us ensures that we do not approve the excessive use and fraudulent usage of any equipment to correlate with our policy or services. Our services can be impacted by those operations. Thus, it can be challenging and affect our service reliability to a great extent.
Various situations to use the policy under certain terms as follows:
You are not allowed to resell or exploit our SIM cards or Mobile services. Disguising for resale purposes is also strictly prohibited.
It is considered to be a breach of FUP when you use our mobile services as a carrier service provider who supplies services to other carriage service providers.
Use of more than 2500 minutes per month on mobile service consecutively for 2 months is considered excessive use under the Fair use policy.
In the case of SMS, the Excessive is when the count is crossing 100 text messages in a day from a mobile phone.
In the case of MMS, the Excessive is more than 50 people per day. Here MMS is considered to be sent to either email addresses or mobile phones.
You are not using the Fair use policy unreasonably. It is considered as unreasonable when use will lead to network congestion. Resupply of services without our permission is also considered Fraudulent usage.
Actions from our End
1. We can perform the following if we come to know that you have breached the Fair use policy.
We have the right to Suspend or limit to use of FAIR USE POLICY without prior notice for the same. You are supposed to do the same for all mobile services that are used in association with the Fair Use Policy.
2. It is required to pay us a reasonable standard rate if it seems that you have breached our Fair Use Policy.
The calculation will be, based on the date we notified the same that we indented to charge the standard rate.
3. In case, you have already paid for above mentioned mobile services, what you have to pay is the difference between the amount you have paid to us and the standard applicable retail rate (without any Fair Use offer applied). The date calculation is from the day we notified you of the same.
Where you are in breach of this Fair Use Policy, Telsim may contact you to discuss changing your usage so that it conforms to this Fair Use Policy. We reserve the right to vary the terms of the Fair Use Policy from time to time without prior notice or intimation. As mentioned above, If post reaching the levels of usage mentioned against your tariff plan in the FUP policy, your excessive or unreasonable use continues, Telsim may suspend the service, or terminate your agreement without further notice to you.