Telsim is a leading provider in Australian telecommunication market with a passion for connecting people with who and what they love, creating new and exciting customer experiences is our prime motto and focus. Our knowledgeable team is usually able to solve 99% of all issues to get you connected and enjoy using your SIMs. However, if for some reason we’re unable to resolve the issue you’re experiencing, we’ll offer you a full or partial refund on case to case.
Our Refund Policy explains the circumstances in which you can receive a refund of your purchase from us. Our Refund Policy is in addition to, and does not exclude, any other rights you may have under Australian Consumer Law. We do not give any refunds if you simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. Plan auto recharge are non-refundable.
Before claiming refunds, all we ask is for you to: Reach out to us at support@telsim.com.au for our team members to troubleshoot the issue you’re experiencing. Allow us reasonable amount of time to investigate and resolve the issue you’re experiencing.
Once our team members determine that your SIM is faulty, the full cost of your purchase will be reimbursed to you within 14 business days. We will process the refund due to you as soon as possible and, in any case, within 7 days of the day you gave notice of cancellation. We can only refund any money received from you using the same payment method originally used by you to pay for your purchase and subjected to refund approval from your authorizing banking institution.
