Important Alert on Telstra 3G Network!!
Telstra is upgrading the 3G network, ensuring a smooth transition and improving the future capabilities of 4G and 5G networks. We are committed to helping you achieve a smooth transition despite potential disruptions.
WHAT'S GOING ON?
Starting on 1st September 2024, Telstra will initiate the repurposing (re-farming) of the 3G services to enhance the 4G network and facilitate the advancement of 5G technology. This significant move aims to ensure customers access the most optimal network experience. Upon the commencement of the 3G Network re-farming in September 2024, 3G services will no longer be available on the Telstra network.
WHAT CHANGES DOES THIS IMPLY?
The impending changes will affect any device dependent on 3G. Consequently, certain devices will lose compatibility with the Telstra mobile network, leading to potential disruptions in Telsim service for customers using these devices from 1st September 2024. We aim to reach out to customers whom we anticipate might be affected well ahead of the scheduled change date.
HOW CAN I VERIFY MY PHONE'S COMPATIBILITY?
Most phones recently acquired or available for purchase in Australia should remain able to access the Telstra mobile network. If you own an older device or anticipate potential compatibility issues, it’s crucial to verify your device specifications to ensure ongoing compatibility.
To ensure continued network compatibility, it’s important to confirm that your device supports the following:
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4G 700 MHz (LTE Band 28)
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Voice over LTE (VoLTE)
You can typically find device-specific compatibility information on your manufacturer’s website by referring to the specification guide for your particular device.
Usually, frequency information is located within a section labelled Mobile and Wireless or Networks & Connectivity, while VoLTE information can be found under Audio Calling or Voice features.
If you’re unable to locate the necessary information online for your device, you’ll need to reach out directly to your device manufacturer for assistance.
Here's an example of how to confirm the device's compatibility
Suppose you are using an iPhone SE; in that case, you should visit Apple’s website and check the device’s specifications guide, ensuring that the specified frequencies are listed.
In this particular scenario, the iPhone SE maintains compatibility since the 4G 700 MHz (LTE Band 28) is included in the specs guide under the Mobile and Wireless section, and VoLTE is listed under Audio Calling.
WHAT SHOULD I DO IF MY DEVICE IS INCOMPATIBLE?
If your device is no longer compatible, consider acquiring a new device that is compatible to prevent any interruptions in your Telsim service or exploring alternative service providers.
It is highly advised to invest in a 4G VoLTE-compatible device to ensure the longevity and seamless functionality of your mobile experience.
Numerous phones currently available in Australia or recently sold fully support the Telstra Mobile Network. Some examples include:
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Apple iPhone 6 and newer models
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Samsung Galaxy S7, Note 5, A5, and newer models
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Google Pixel 4 and newer models
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LG G5 and newer models
NEED HELP?
If you have any uncertainties about the potential impact of these changes on your Telsim service or if you’re unsure whether your device will be affected, please reach out to our customer service team. We will be happy to provide guidance.
FAQs about Network Changes:
It ensures optimal data coverage, with 4G offering widespread coverage in most areas.
VoLTE ensures your phone can make voice calls on 4G, akin to VoIP for home phones. It enables your mobile to make high-quality voice calls on 4G, often referred to as HD Voice.
Yes, after re-farming the 3G services in 2024, Telstra will no longer operate a 3G network.
Even with a 5G phone, it will use 4G for VoLTE calls. Most 5G phones in Australia also support 4G, so ensure compatibility with 4G services.
For most users VoLTE will start working when VoLTE is enabled.
Depending on the end user device, some may have to make settings changes, update their firmware, or power cycle the device.
Some VoLTE capable devices may not be compatible with the VoLTE service provided by Telstra Wholesale Mobile Solution.
Our SIM cards work with the 4G mobile. However, you will need to check the size of the SIM card used in your new device and get a new SIM card if necessary.
My Device is 4G capable, but I received a notification about the 3G exit am I impacted?
If you received a communication about the 3G exit from us, then you are most likely impacted by the exit. To not be impacted by the 3G exit, your device will also need to have VoLTE (or 4G voice) capability if you wish to continue to make voice calls.
