Telsim will bill you regularly either in advance or in arrears, as set out in the Service description. The standard Telsim Billing Period is 28 days, but Telsim reserves the right to vary this period at its discretion, and any such variation will be notified to you in writing. Please note that the typical usage information data can be up to 48 hours behind and the usage details should only be considered as an approximation. Telsim will endeavor to include all charges for the relevant Billing Period in an account rendered to you, but if it is unable to do so, it will include unbilled charges in one or more later accounts in a subsequent Billing Period. If you have one or more services with Telsim, it may send you individual bills for all services.
You can update your payment method on your account page in Telsim. We accept all major credit and debits cards including AMEX. If your payment method is updated in our records, your amount due will be automatically deducted on the due date. If the payment method is not updated in our records, we will remind you about the validity expiry date and time, and you will need to renew your services before the expiry. If the service is not renewed on time, Telsim reserves the right to suspend your services. Telsim may charge a service fee for reconnecting the services. All transactions are processed in Australian Dollars.
If you pay to us more than the amount you owe to us at any time, your Telsim account will be credited with the amount that you have overpaid. Your next bill will be reduced by the amount of credit in your account.
If any new tax or government impost is introduced, or if the rate of any existing tax is changed, which applies directly to the price of goods or services, we will make appropriate adjustments to the fees and charges in the Critical Information Summary or Pricing Table.
If you owe any amount to us for any reasons, we may apply any amount you pay to us (for any reason) to set off against the amount owed by you. For example, if you owe an amount to us for your use of the service following the reversal of a purchase, any amount you subsequently pay to purchase will be first applied to paying the money you owe.
By default, all the invoices provide a detailed summary of product and service charges, but it does not provide the details on all the calls made by the customer. An itemized bill means giving complete details of all the calls made by the customer. You may request an itemized bill by contacting our support team.