At Telsim, we stay committed to being clear and eloquent about our products, services and plans to the best of our abilities. Our team has been accredited by the industry body, which ensures that we are compliant with our consumer obligations.

To have an insight of all our Terms & Conditions and Privacy Policies, we have crafted this section to be, a ONE STOP page for you to read any relevant document you may wish to check upon.

Feel free to write to us for any further assistance at

Website Terms & Conditions
Website Disclaimer
Standard Form of Agreement
Critical Information Summary


Fair Use Policy
Billing and Payment Policy


Port in and Port out Policy


Privacy Policy


Complaint Handling Policy
Social Media Policy
Refund Policy
Financial Hardship Policy