Port IN Policy

Transferring your mobile number from your existing provider to Telsim is simple using Mobile Number Portability (MNP) service. Users can request to port from current to Telsim while activating your Telsim SIM card. If you agree to this transfer, we will speak to your existing mobile service provider to validate your request. We won’t be able to complete the transfer if it’s not validated.

The porting process takes approximately seven to fourteen business days to complete. During this time, users can continue to use the services with your existing provider. Once the porting process is complete, the current provider’s SIM card will stop working, and you will have to insert the Telsim SIM card to get cellular connectivity back on your phone.

If you wish to transfer your Services from another Supplier (‘Previous Supplier’) to Telsim, it is your responsibility to determine whether your contract with your Previous Supplier imposes any restrictions, costs or associated charges in transfer. Unless otherwise agreed in writing, Telsim does not accept any liability for any amounts owing by you to your Previous Supplier and you must indemnify Telsim and hold it harmless against any such claim made by your Previous Supplier. You acknowledge that Telsim is not responsible for any ongoing charges payable to your Previous Supplier while that Supplier completes the transfer to Telsim. By making an application to transfer your Service, authorize Telsim to Contact your Previous Supplier about your Service.

For more details on bringing your number to Telsim, please refer http://telsim.com.au/bring-your-number/

Port OUT Policy

We will be sorry to see you leaving but if you wish to transfer the service that has been supplied by Telsim to another provider, you can contact us for any details required to process your request with your new provider. Once you successfully port out from Telsim, login to your Telsim My Account page and cancel the service to stop billing you from that date. Upon receiving your cancellation request, we shall suspend all our services provided to you immediately.  If we receive a request from another provider for porting your service to them, we shall validate the request with you. Telsim reserves the right to decide in providing refunds of credits you have accumulated during your time with Telsim.

Telsim will provide the Service to you with due care and skill. If unexpected faults and/or service interruptions arise, Telsim will reasonably ensure to restore the Service as soon as possible in accordance with Telsim Maintenance Scheme. You may also raise a compliant for any inconveniences and we assure to attend it with priority.